The 3 Types of Hospitality Staff You Need This Holiday Season

The holidays will be here before you know it and hospitality hiring managers are gearing up to get additional staff. Going into the seasonal where recruiting workers go into overdrive, it’s going to be even more difficult to find talent.

According to this employment report from H Careers, the hospitality industry employed 16,256,000 people in the first quarter of 2018. That means the labor market will continue to tighten into the holiday season. All isn’t lost, however. You just have to get more creative with your recruiting process, making sure our positions are attractive enough to get quality workers. Here are other key findings from this report to know about:

• $15.81 was the average hourly wage for a hospitality worker in the first quarter of 2018.
• 89% of job seekers say that the reputation of a potential employer plays a big role in their decision to work for them
• 21 business days is the average time it takes to fill a hospitality job

With these key stats in mind, here are the 3 types of hospitality staff you’ll need for this holiday season:

Concierge Staff

Often the first person a customer sees when they walk into your hotel or restaurant, your concierge staff sets the tone of the customer experience. Greeting guests as they walk in, showing them to their tables or rooms, handling personal requests, taking reservations, booking tours, doling out directions – they handle some of the most high-level customer service tasks. With the holidays bringing in even more patrons, you should have enough of these workers to handle them all. Because they interact with people on a daily basis, make sure your new hires have excellent communication skills, have a friendly personality, can stay organized, and are very professional.

The Staff You’ll Need

• Guest Services Associate
• Hotel Clerk
• Host/Hostess
• Guest Relations Worker
• Reservations Agent
• Concierge

Housekeeping Staff

More guests mean a higher potential to have your venue not in the best of shape when it comes to cleanliness. Hotel rooms, linens, lobbies, dining areas, kitchens, outdoor spaces, and any other part of your venue that customers encounter need enough staff to keep them clean. Housekeeping staff are the behind-the-scenes workers that keep your place looking its best. Basic cleaning skills, physical stamina, can work well with others, and have a knack for doing minor repair work are some of the skills to look for in your housekeeping seasonal hires.

The Staff You’ll Need

• Housekeeper
• Busser
• Dishwasher
• Maintenance Worker
• Janitor

Wait Staff

Whether you’re staffing up your five-star restaurant or your hotel bar, your holiday season food service would come to a grinding halt if you don’t have enough wait staff. From food and beverage prep to clearing tables, having extra workers on hand for the holiday rush makes a world of difference in your hospitality business. Key skills your new wait staff has to have? The ability to work quickly, excellent customer service skills, a great memory, and can multitask.

The Staff You’ll Need:

• Waiters/Waitresses
• Bussers
• Maître d’
• Banquet Server
• Bartender
• Barista
• Catering Assistant
• Event Staff

From hotel clerks to event staff, we help businesses like yours staff up fast for the holiday season. Click to work with us.