Help Desk Specialist - Information Technology Job in Austin, TX
| Location: | Austin, TX 78738 |
| Industry: | Information Technology |
| Job Type: | Temp |
| Hourly Rate: | $16.00 |
| Posted: | 07/22/2025 |
| Job Ref Code: | 21-1-6787 |
Equal Opportunity Employer
Your Job
Are you interested in within an IT department? Do you have good interpersonal skills and like helping with co-workers, clients, and superiors? If this sounds like the challenge you’re looking for, then a job as a Help Desk Specialist could be the right fit for you.
Your Day
Help Desk Specialist responsibilities may include the following: :
- Walking customers through troubleshooting their computer and software issues over the phone or via email.
- Running diagnostic programs on computers that aren’t functioning properly.
- Resolving problems on company network systems in a timely and efficient manner
- Writing training manuals and guides
- Ordering computers, computer accessories, and other equipment.
- Following up with customers to make sure they aren’t experiencing any other technical issues.
You will need to have the following: :
- Proven experience as a Help Desk Specialist
- Working knowledge of computer equipment and software
- Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
- Excellent time management skills and the ability to prioritize work
- Attention to detail and problem solving skills
- Excellent written and verbal communication skills
- Strong organizational skills with the ability to multi-task
- Computer Science degree; additional IT qualifications are a plus
Your Gain
What you may gain while on the job:
- Staying active — the job will keep you busy and moving throughout the day.
- Customer service skills — dealing with multiple customers, co-workers, and superiors.
- Enhanced communication skills — learning how to talk to diverse sets of customers, co-workers and superiors.
- Problem solving and crisis management skills — avoiding and resolving potential negative customer experiences.
- Teamwork — partnering with co-workers and supervisors to ensure customers are satisfied.
- Teaching & Management skills — helping train and prepare new employees for the job.
- Rewarding career — opportunities for training, advancement to supervisory or management roles, and those with prior experience increase their chances of getting promoted or earning higher pay.
Your Experience
Less than 1 Year
Questions? Contact Your Local Branch Office
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Equal Opportunity Employer