Did you know that the number of times people Googled “is food delivery safe” went up 650% since the COVID-19 outbreak? Though the FDA has stated that it is safe to take out food or have it delivered, the public is still skeptical. As a restaurant owner, there are steps you can take to ensure your customers that you are taking extra precautions when it comes to your food services.

Let Customers Know About Your Delivery Options

Aside from social connection, people are craving information during this pandemic. As a restaurant owner, it’s important to make sure you let your customers know what dine out options you have available. Are you doing just delivery? Are you offering curbside pick-up? Is contactless delivery service an option? These are things your customers want to know before ordering food from your establishment. So how do you get the word out? There are a couple of options. You can take to social media and post this information on your restaurant Facebook or Instagram pages. For those customers finding you through Google, make sure your restaurant's website is updated with the delivery options available.

Continue Following Cleaning and Food Handling Procedures

Restaurants have always been held to a high standard of cleanliness and it’s important than ever to make sure your staff are adhering to food safety guidelines. While there won’t be anyone dining in your restaurant in the immediate future, keeping all areas of the restaurant cleaned and sanitized should still be a priority. Tables, prep stations, countertops, cooking tools, and utensils all need to be cleaned and sanitized in the same capacity it was, if not more than before the COVID-19 outbreak. Take extra steps to regularly clean the surfaces customers come in contact with like doorknobs and counters. Your workers shouldn’t slack on washing their hands with warm water and soap for at least 20 seconds before and after handling food. Don’t be afraid to retrain your staff on these critical cleaning procedures so everyone is on the same page.

Limit Customer Interactions

To make sure your restaurant operations comply with social distancing measures, it’s important to limit the interactions your workers have with customers as well as with other people trying to order food. Consider using online payment and tipping options so cashiers and delivery drivers don’t have to take the extra step of collecting payments from customers. Stagger pick up and curbside delivery times so there aren’t crowds of people waiting around in front of your restaurant. Speaking of avoiding crowds, you should also have a designated take-out area so customers can quickly pick up their food and head home.

Protect Your Delivery Drivers

During this health crisis, it’s important that everyone is safe, including your delivery drivers who interact with the public the most. Make sure these workers have masks, gloves, and hand sanitizer delivering food. Not only will this make your workers feel more comfortable when delivering orders, your customers will appreciate the extra health precautions you’re taking when handling their food.


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